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To find a specific fault code, try our Fault Code Search. |
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Use the "How To" and "Solutions For" links on the navigation bar for a quick reference. |
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| Frequently Asked Questions: |
- Color Lines and Streaks When Copying From the Document Glass
NOTE: If replacing the Copy / Print Cartridge does not fix the problem, remove the cartridge and reinstall the old cartridge, then contact support. CAUTION: To prevent any damage to the Copy / Print Cartridge, remove the cartridge when the 'Replace the Copy / Print Cartridge' message is displayed on the Touch Screen or directed to do so. . more...
- Black Lines and Streaks When Copying From the Glass or When Printing From the Workstation With a Fiery Raster Image Processor (RIP)
CAUTION: To prevent any damage to the Copy / Print Cartridge, remove the cartridge when the 'Replace the Copy / Print Cartridge' message is displayed on the Touch Screen or directed to do so. To install the new Copy / Print Cartridge: CAUTION: To prevent any damage to the new Copy / Print Cartridge, do not pull out the Toner (Dry Ink) Waste Container when the old cartridge has been removed. CAUTION: To prevent any damage to the Copy / Print Cartridge, remove the cartridge when the 'Replace . more...
- System Fault Message
CAUTION: The Fuser Roll remains in a cammed-up position if power to the copier is interrupted while the copier is in use. The Fuser Roll will not be released from its position until the power is restored, the Power Switch is in the On position, and the Start button is pressed again. To prevent damage to the Fuser Roll, switch the Power On as soon as possible after the power is restored, and make a copy of a document. more...
- BTR Contact Failure Fault
CAUTION: The Fuser Roll remains in a cammed-up position if power to the copier is interrupted while the copier is in use. The Fuser Roll will not be released from its position until the power is restored, the Power Switch is in the On position, and the Start button is pressed again. To prevent damage to the Fuser Roll, switch the Power On as soon as possible after the power is restored, and make a copy of a document. more...
- Paper Jam in Paper Trays 1, 2, 3, or 4
Paper Jam in Paper Trays 1, 2, 3, or 4 . Clear Any Paper or Obstructions From Inside Paper Trays 1, 2, 3, and 4 . NOTE: Make sure you have followed any instructions on the Touch Screen. more...
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